Lower Keys Medical Center is proud to announce that Monica Brown, Registered Nurse in Ambulatory Surgical Services, Drew Johnson, Doctor of Physical Therapy in Therapy Services and Carmen Tellis, Registrar in Patient Access have been recognized with the monthly Community Cares Outstanding Employee Award. They are being recognized for their contributions for creating and maintaining a culture and practice of outstanding service to our employees, physicians, patients, families and visitors. We thank them for their commitment to the Community Cares culture by helping to create a great place for employees to work, physicians to practice medicine, and patients to receive care.

Monica Brown, RN had a recent patient praise that said, “Monica went the extra mile for me and provided excellent patient care and attention. I love Monica!”

Monica Brown has demonstrated strong qualities of efficiency, compliance and leadership,” said her Charge Nurse and Director of Ambulatory Surgical Services. “She is an effective team player. Being part of the 5:30am opening staff team, Monica has the calm ability to keep the unit rolling while solving the daily obstacles and occurrences. Her warm smile and gentle voice puts patients and families at ease immediately. Her compassion and kind mannerism help ease our patients through their post-operative recoveries. With a new baby, family and home, Monica displays her commitment to our community and her desire to truly make a difference.”

Andrew “Drew” Johnson had a recent patient praise that said, “Drew is awesome, knowledgeable, skillful, and developed a routine that was healing. He is the bomb!” and “Andrew is the best therapist.” He also had an emotional letter from a patient that said, “Drew, you encouraged me many times during therapy, but especially at the end when I was discouraged and ready to quit. You helped me to see the goal I could achieve and that is a gift. Please keep on giving.”

“Drew’s natural ability to strike a balance with every patient, despite all of their differences and quirks, is the reason his patients adore and appreciate him so much,” said his Director of Therapy Services. “Drew works hard at developing effective treatment programs for all of his patients and is able to deliver them in a way that lets his patients understand he truly cares about their progress and recovery. Drew also demonstrates skill, knowledge, and talent in his profession resulting in the successful recovery of his patients and lives that will be forever changed. He is a pleasure to work with and a gem for the outpatient therapy clinic.”

Carmen Tellis had a recent kudos that said, “Carmen takes the initiative to come out of the registration office in the lobby and make sure patients are being taken care of. She is helping to expedite the registration process. I also have to add that Carmen is a premier user of our error prevention tool, team checking and asking questions. Great safety catches!”

“Carmen Tellis personifies the 3D’s in patient access. Dedication: she is dedicated to giving her patients quality care. Determination: she goes above and beyond to insure that her patients are well taken care of, and finally Diligence,” said her Patient Access Supervisor. “Carmen is very detailed oriented which boosts the safety of both the facility and our department. Carmen and the work ethic that she possesses is truly an asset to our department. She brings an eye for detail that influences and helps to positively influence her co-workers. Thank you Carmen sincerely, for everything you do.”

Randy K. Detrick | Director of PR/Marketing | Lower Keys Medical Center | 5900 College Road | Key West, FL 33040 | 305.294.5531 Ext: 8220 | www.LKMC.com | [email protected]